Contact Us
At Spinboss Casino, we strive to provide our players with a secure and enjoyable online gaming experience. If you have any questions or concerns about your account, game play, or require assistance with responsible gambling tools, please don't hesitate to reach out.
Our customer support team is available 24 hours a day, 7 days a week via live chat on our website. This service is provided in multiple languages, including English, Dutch, German, Swedish, Norwegian, and Spanish. You can access the live chat feature by clicking on the "Support" button at the bottom of our homepage.
Our live chat support team is trained to assist with a wide range of issues, from account verification to game-related queries. We strive to respond to all live chat requests within 15 seconds during peak hours (17:00-23:00 GMT weekdays and 14:00-22:00 GMT weekends). Please note that response times may vary outside these hours.
If you prefer to contact us via email, please use the following address:
Our support team will respond to your email as soon as possible. Please allow up to 4-8 business hours for a response during weekdays (Monday-Friday) and up to 24 hours on weekends.
In addition to live chat and email support, we also provide access to our comprehensive help-centre, which contains FAQs, guides, and tutorials on various topics related to online gaming. You can access the help centre by clicking on the "Help" button at the top of our website.
FAQs
If you're looking for a quick answer to your question or issue, please check out our FAQs section in the help-centre. We've compiled a list of frequently asked questions and answers to common issues.
If you need assistance with account verification or have any questions about this process, please don't hesitate to contact us via live chat or email. Our support team is here to guide you through every step of the way.
Responsible Gambling Assistance
At Spinboss Casino, we take responsible gaming very seriously. If you're concerned about your betting habits or need help with managing your deposits or sessions, please reach out to our customer support team via live chat or email. We can provide you with access to tools such as deposit limits, self-exclusion, and cool-off periods.
If you experience any technical issues while playing on our website, please contact us via live chat or email. Our support team will do their best to troubleshoot the issue and get you back up and running in no time.
Complaint or Dispute Guidance
In the unlikely event of a dispute or complaint, please reach out to us directly so we can work together to resolve the issue promptly and fairly.
We aim to respond to all customer inquiries within 24 hours. However, during peak times (17:00-23:00 GMT weekdays and 14:00-22:00 GMT weekends), response times may vary. We appreciate your patience and understanding in this regard.
Self-Service Help Options
For a range of issues, you can also try our self-service help options. These include:
You can access these features via the account dashboard on our website.
If you contact us via live chat or email, please allow up to 15 minutes for a response from our support team. If your issue is complex and requires further investigation, we may need to escalate it to one of our senior customer support specialists.
Multilingual Support
Our customer support team speaks multiple languages, including English, Dutch, German, Swedish, Norwegian, and Spanish. We can also provide assistance in other languages upon request via email or live chat.
We prefer that you contact us using the methods mentioned above (live chat, email). However, if you require a more traditional method of communication, please feel free to use one of our listed phone numbers for specific matters, but kindly note these are only available during our operating hours.
Accessibility
Our website is designed to be accessible on desktop and mobile devices. You can access all areas of our platform from either device, including the live chat support feature.
In case we need further assistance with resolving your issue or if it requires escalation, please don't hesitate to ask one of our customer support team members for guidance. We are here to ensure you receive the best possible outcome.
